Servers & additional infrastructure
Physical and virtual servers, storage, extra locations, more complex networks, and specialized connected equipment. We define management, backup, and vendor responsibilities for each system.
Your everyday IT.
One managed IT package.
Computers, email, your office network, and security. One core package for a small business that wants someone to look after the technology.
Let’s talk about your setupYour managed
IT package.
A familiar person to call, a documented setup, and help with the systems your team uses every day.
We define the supported people, devices, network, and backup coverage in your proposal, so you know exactly what we’re looking after.
- Who it’s for
- Small businesses of any industry
- Everyday IT support
- Monday–Friday, 9am–5pm Pacific
- Security monitoring
- 24/7 through Huntress
- How support starts
- Remote first, on-site when needed
What’s included
-
Your computers and everyday apps
Remote help, updates, troubleshooting, and someone to work with your software vendors.
-
Security that stays on the job
Huntress watches for threats around the clock. WarnFire routes alerts that need attention.
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Your Microsoft 365 and its backups
Account administration and Afi backup management. Microsoft licenses are a separate subscription.
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Your office network, looked after
Support for the connections your team relies on, with your setup documented in Hudu.
The work behind
a good workday.
Practical maintenance and support, using a consistent set of tools.
- Remote support & maintenance
- Syncro supports remote troubleshooting, device management, and routine updates.
- Security detection & response
- Huntress provides the security coverage, including the after-hours first line of defense.
- Backups & documentation
- Afi manages Microsoft 365 backups. Hudu keeps the configuration and support information organized.
- Alerts that reach a person
- WarnFire, our own alerting platform, routes notifications that need attention.
More to manage?
We scope it with you.
These additions extend the core service around your business. The proposal identifies what’s included and what’s quoted separately.
Projects & major changes
New equipment, migrations, office moves, installations, and substantial upgrades. A clear scope, schedule, and quote before work begins.
Specific security & compliance requirements
Additional technical controls, assessments, documentation, and evidence work for requirements such as PCI, HIPAA, or SOX-related IT controls. We agree responsibilities and any specialist involvement before starting.
Microsoft 365.
Managed here.
Billed separately.
Your licenses are a separate subscription supplied and billed by Simon Says Systems.
Routine tenant and account administration sits alongside your managed IT service. With your authorization, we look after the tenant and accounts your team relies on. We’ll help choose the right licenses and make the subscription charges clear.
Tenant migrations and substantial changes are separately scoped projects.
A few useful
things to know.
Is the helpdesk available 24/7?
Everyday IT support is Monday–Friday, 9am–5pm Pacific. Huntress security monitoring and response continue after hours. The scope for incidents that need additional work is agreed in your service proposal.
Can you come to our office?
Yes. Remote support through Syncro is the first step. When something needs hands-on work, on-site assistance is available and the work is scoped and quoted.
Do we need to be in a particular industry?
No. We work with local small businesses across industries. Specialized equipment and requirements are considered when we put your proposal together.
How do we find out what it will cost?
Start with a free conversation about your team, devices, and current setup. You’ll receive a proposal for the core service, subscriptions, and any additional work.
Let’s take IT
off your to-do list.
Tell Craig about your business.
A free 20-minute conversation is a good place to start.