When your dental server goes down: a Menifee IT specialist's take
When Dentrix, Eaglesoft, or imaging freezes, your schedule stops and patients wait. Here's what causes downtime in SW Riverside County practices — and how to prevent it.
Read more → Dental IT · Menifee · Sun City · Murrieta · Temecula · Wildomar · Lake Elsinore
Dental IT support that speaks Dentrix, Eaglesoft & Open Dental — local to SW Riverside County.
When the schedule freezes or imaging won’t open, you don’t need a ticket in a queue — you need someone who knows dental software and can be there today. That’s the whole reason SSS exists.
Book a Free Dental IT & HIPAA Check → Or call Craig: 951-717-3576
20-minute call. No obligation — and we never ask for patient information.
Managed IT + HIPAA compliance, starting at $175/seat/mo ($1,500/mo practice minimum). Compliance is built in — never an add-on. You get a real number after a free check.
What slows a dental office down
Every minute of downtime is lost production.
- Digital imaging or sensors won’t talk to the operatory PC.
- The schedule or charting locks up with patients waiting.
- E-claims and insurance verification stall at the front desk.
- Nobody’s sure whether the practice is actually HIPAA-ready.
We know your software
Dental-specific, not generic IT.
We support the systems your practice runs on every day and coordinate with your software vendors so you’re not stuck playing middleman.
DentrixEaglesoftOpen Dental Digital imagingE-claims
Compliance
HIPAA technical safeguards, handled — and we sign the BAA.
- Encryption for data at rest and in transit
- Access control and multi-factor authentication
- Audit logging and monitoring
- Backup and ransomware-resilient recovery
- Endpoint detection & response (EDR)
- Email security against phishing & impersonation
Local & responsive
Down the road, not across the country.
Based in Menifee, serving:
- Menifee
- Sun City
- Murrieta
- Temecula
- Wildomar
- Lake Elsinore
Questions dentists ask us
Straight answers.
How does support work — remote or on-site?
We’re remote-first: most issues are fixed fast over a secure remote session. And because we’re local to Menifee, we can come on-site across SW Riverside County when something genuinely needs hands-on.
Will you sign a BAA?
Yes. A signed Business Associate Agreement is standard with every practice we support.
Do you support my imaging and practice-management software?
We support Dentrix, Eaglesoft, Open Dental, digital imaging and e-claims, and we coordinate directly with your software vendors when needed.
What does it cost?
Pricing depends on the number of workstations and providers. The fastest way to a real number is a short call — book a free IT & HIPAA check and we’ll walk through it.
Free download
The Dental Practice Owner’s HIPAA Cheat Sheet.
Everything you must do — and what it costs if you don’t — on one page. The must-do list, the 2026 penalty reality, and the one question to ask your current IT guy. Plain English, no binder.
One short form, instant download. We never ask for patient information.
- The HIPAA + California CMIA mandate, decoded
- The must-do list, in order (SRA, BAAs, safeguards)
- 2026 penalty tiers and what an OCR look involves
- The “my IT guy handles this” myth — and the test
Why practices trust a local specialist
New name, not a new face in IT.
Simon Says Systems is just getting started under this name — but the person behind it isn’t. 35 years in IT, cybersecurity since 2003, and a signed BAA with every client from day one. Want to talk to someone who’s worked with Craig? Ask on your free check — he’ll connect you.
From our resources
Dental IT resources
HIPAA technical safeguards for a small practice, in plain English
What HIPAA actually asks of a small medical practice's IT — encryption, access control, backup, MFA — explained plainly by a local Menifee IT specialist.
Read more →Why I started Simon Says Systems
The short version: small practices deserve an IT person who knows their software, takes patient data seriously, and actually shows up. Here's why I built SSS to be that.
Read more →
Get a dental IT partner who shows up.
Book a free, 20-minute call. No obligation, no sales pressure — and we never ask for patient information.